Return & Refund Policy – Ava & Elle Charleston

At Ava & Elle Charleston, we strive to provide a smooth and enjoyable shopping experience. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.

Eligibility for Returns

We accept returns on eligible items within 30 days of delivery.

To qualify for a return, items must:

• Be unused, unworn, and in original condition

• Include original tags and packaging

• Not be marked as final sale or promotional items

Final Sale & Promotional Items

Items purchased during sales, promotions, clearance events, or with discount codes are considered final sale and are not eligible for return, refund, or exchange.

This also includes size-related issues on discounted items, so we encourage customers to carefully review sizing information before placing an order.

Return Shipping Costs

Customers are responsible for all return shipping costs.

Original shipping charges are non-refundable, and Ava & Elle Charleston is not responsible for lost or delayed return shipments.

We recommend using a trackable shipping service when returning items.

Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

Eligible defective products may qualify for:

• A replacement item

• Store credit

• A full refund

depending on the situation and product availability.

Refund Processing

Once your return has been received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds will be processed to the original payment method within 14 business days.

Please note that processing times may vary depending on your payment provider or financial institution.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item or size, we recommend placing a new order after your return has been approved.

How to Start a Return

To request a return, please contact our customer support team at:

info@AvaandElle-Charleston.com

Please include:

• Your order number

• The item(s) you wish to return

• The reason for the return

If your return request is approved, we will provide detailed return instructions.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us at:

info@AvaandElle-Charleston.com