General Terms & Conditions – Ava & Elle Charleston

Article 1 – Definitions

The following definitions apply to these General Terms & Conditions:

Withdrawal Period: The period during which a customer may exercise their right to cancel an order.

Customer: Any individual purchasing products through the Ava & Elle Charleston website for personal use and not for commercial purposes.

Continuous Contract: An agreement relating to recurring deliveries of products or services over a period of time.

Right of Withdrawal: The customer’s legal right to cancel a distance purchase within the applicable withdrawal period.

Business: Ava & Elle Charleston, the company offering products and services through its online store.

Distance Contract: Any agreement concluded online between Ava & Elle Charleston and the customer through digital communication.

Article 2 – Business Information

Company Name: Ava & Elle Charleston
Customer Support Email: info@AvaandElle-Charleston.com
Business Location: Charleston, South Carolina, United States

Article 3 – Applicability

These General Terms & Conditions apply to all offers, orders, purchases, and agreements made through the Ava & Elle Charleston website.

By placing an order, the customer agrees to these Terms & Conditions.

Article 4 – Offers & Pricing

All offers displayed on the website are non-binding and subject to availability.

Ava & Elle Charleston reserves the right to modify product information, pricing, promotions, or offers at any time without prior notice.

All prices displayed on the website are listed in U.S. Dollars (USD) and may exclude taxes, shipping fees, customs duties, or additional import charges where applicable.

Article 5 – Order Acceptance

An agreement becomes binding once the customer places an order and payment has been successfully processed.

Customers will receive an order confirmation via email after the purchase is completed.

Ava & Elle Charleston reserves the right to refuse or cancel orders in cases involving suspected fraud, payment issues, or product availability errors.

Article 6 – Right of Withdrawal

Customers may request a return within 14 days of receiving their order, in accordance with our Return & Refund Policy.

Returned items must be unused, unworn, and in original condition with all tags and packaging included.

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Article 7 – Refunds

Approved refunds will be processed within 14 business days after the returned item has been received and inspected.

Refunds will be issued to the original payment method used during checkout.

Original shipping fees are non-refundable unless otherwise required by law.

Article 8 – Customs, Duties & Import Taxes

Customers are responsible for complying with all import regulations and payment of any customs duties, taxes, or clearance fees required by their destination country.

Ava & Elle Charleston is not responsible for delays, customs holds, or additional charges imposed by customs authorities or shipping carriers.

Customers are encouraged to review local import regulations before placing an international order.

Article 9 – Product Information & Warranty

Ava & Elle Charleston strives to ensure all product descriptions, images, and information are accurate.

Minor variations in color, sizing, or appearance may occur due to screen settings or manufacturing differences.

If a product arrives damaged or defective, customers must contact customer support within 7 days of delivery.

Article 10 – Shipping & Delivery

Orders are typically processed and delivered within the estimated timeframe displayed at checkout.

Delivery times may vary depending on destination, customs processing, weather conditions, or carrier delays.

Ava & Elle Charleston is not liable for delays caused by shipping carriers, customs procedures, or events beyond our control.

Article 11 – Complaints & Customer Support

Any complaints or concerns regarding products or services must be submitted by email within a reasonable timeframe after the issue is discovered.

Customer support will respond as quickly as possible and work toward a fair resolution.

Customer support contact:

info@AvaandElle-Charleston.com

Article 12 – Limitation of Liability

Ava & Elle Charleston shall not be held liable for indirect, incidental, or consequential damages resulting from the use of products or the website, except where prohibited by law.

Article 13 – Governing Law

These General Terms & Conditions are governed by the laws of the United States and the State of South Carolina.

Any disputes arising from these Terms & Conditions shall be handled by the appropriate courts located in South Carolina, United States.