Frequently Asked Questions

What is the delivery time for my order?

The average delivery time is 6 to 12 business days (Monday through Friday, excluding holidays). Our products are shipped directly from our suppliers, allowing us to offer competitive pricing through reduced storage and handling costs.

What should I do if I haven’t received my order yet?

Due to high demand, shipping delays may occasionally occur. If the estimated delivery timeframe has passed and you still have not received your package, please contact us at:

info@AvaandElle-Charleston.com

We will gladly check the status of your shipment.

How can I return a product?

To request a return, please contact our customer support team at:

info@AvaandElle-Charleston.com

Please include:

Your full name

Your order number (example: #0000)

The reason for your return

We will provide you with the return address and detailed return instructions.

Who is responsible for return shipping costs?

Return shipping costs are the responsibility of the customer.

Shipping costs may vary depending on the carrier you choose. We recommend reviewing shipping rates directly through your preferred shipping provider.

What are the conditions for returning products?

You may request a return within 30 days of receiving your order, provided that:

The product has not been used

The item is returned in its original packaging

All original tags are attached

The 30-day return period has not expired

Which payment methods are accepted?

Ava & Elle Charleston accepts the following payment methods:

Visa

Mastercard

American Express

Discover

JCB

Shop Pay

Apple Pay

Google Pay

All payments are processed securely through trusted payment providers.

I didn’t receive my order confirmation — what should I do?

If you did not receive your order confirmation email, please contact us at:

info@AvaandElle-Charleston.com

Include your:

First name

Last name

Email address used for the order

We will verify your order and resend the confirmation email.

Can I cancel my order?

If you would like to cancel your order, please contact us as soon as possible at:

info@AvaandElle-Charleston.com

Please include:

Your full name

Your order number (example: #0000)

The reason for cancellation (optional)

We will do our best to assist you before the order is processed.